This video reviews the functionality of the feature.


Specifications

Inspection data must be entered using the mobile application. The app is available for iOS and Android.

  • Apple Devices: Our app currently supports Apple devices running iOS 12.0 or later.

  • Android Devices: Our app currently supports Android devices running Android 9.0 or later.

  • Device Memory: For optimal app performance and maximum data integrity, devices should have at least 2GB of available memory. If you anticipate taking more than 10 photos per unit, more memory is recommended.

NOTE: Older devices may see varied performance as manufacturers have acknowledged throttling performance to increase battery life.


Step 1

Downloading the App

  • Open the Apple App Store or Google Play store and search for SightPlan Inspect

  • If multiple versions are available, select the app that matches the screenshot above

NOTE: You may need a device password to complete the download

Step 2

Login & Select an Organization

1. If the app is already installed on your device, it will check to make sure the version is up to date; you may be directed to the App Store or Play Store to update the version

2. Enter your email address and password to login

  • If you were invited to SightPlan Inspect, you will need to complete your registration after receiving the new user email

  • Contact Support if you need the new user email resent

3. Using the Forgot Password link will send you an email to reset your password

4. If your device allows, you will be prompted to enable Biometrics, which will save time by logging you in using Face ID or Touch ID

  • Do not enable Biometrics if you are using a shared device

5. If the app prompts you to allow notifications, enable them

6. Once you have logged in, you will see a list of companies you have access to; select the appropriate company to continue

Step 3

Load an Inspection and View Inspectable Areas

1. Next you will see your available inspections

2. Select an inspection from the list, or tap the magnifying glass to search for one

3. Tap the inspection you want to begin

  • Note that it may take a minute to load the inspection, depending on your wifi strength, property size, and inspection size

4. Once your inspection is loaded you will see a notification that download is complete. You can disconnect from wifi once you see this notification

5. You are now ready to find an area to inspect

  • Categories within your inspection will be displayed as Spaces here

  • Some Categories may have Sub Categories that contain questions

  • Categories such as Apartment Inspections require units to be added for inspection

  • When first tapping the category, instructions will be displayed for adding units

  • After tapping the Ellipsis in the top right corner, select Add Units from the menu

  • You will need to be connected to the internet for this step

  • First, select a subtype from the top of the screen. This is the same as the category you just selected

  • Next, you will see all property units listed by building. You may select one or more to add to this category

Step 4

Begin Inspecting

When you open a category or a unit, you will see a question list available for that space

  • Tap the appropriate answer for each question

  • If you make a mistake, you can change your answer

  • Required questions and photos will show a Required tag after the question

  • Questions that require comments will show (Required) next to Add Comment…

  • If all requirements for a question have not been met, the question will be outlined in red. You will not be able to exit the space until they have been completed.

Taking Photos

1. Select Add Photo(s) underneath the question where you would like to include a photo

2. Your device’s camera will automatically open

  • If prompted, allow Inspect access to the camera

  • After snapping a photo, tap the Use Photo button to save it

  • You will see a photo list after tapping Use Photo

  • Tap the back button to return to your unit

3. To add a photo from your device’s camera roll

  • Tap Cancel after the camera opens

  • You will be able to select a photo taken outside of Inspect

  • You can add as many photos as desired to each question

Photo Markup

1. Annotate photos by adding test, shapes, or drawings

2. View the photo by tapping the thumbnail after adding a photo

3. Use the icons below the photo to add effects

4. After editing your photo, click Save

5. You will receive a confirmation that your photo has been saved

Making comments

  • To add a comment to a question, tap into the Add Comment area and begin typing

  • Tap outside of the comment area to complete

  • When you finish a space, the app will prompt you to return to the space list

Step 5

Upload Responses

1. When you have finished inspecting or are taking a break, tap the Upload Responses button to save your data to the database

  • You must be connected to the internet to sync

  • Don’t let your device “go to sleep” during this step – changing the auto-lock settings may be helpful if you’re syncing while eating lunch

  • Multiple users may upload at the same time

2. If at any time you get an error during the upload, check your internet connection, return to the main page and try again

3. If the error persists, contact SightPlan for assistance

Step 6

Complete the Inspection and View Reporting

  1. Once you have inspected all spaces, the inspection will automatically be marked Complete

  2. You may now visit the Inspect Web App to view reporting for the inspection

FAQ

How do I get a username and password for the Inspect App?
Contact your company administrator or Support to request an invitation

How do I reset my password?

To reset your password, tap the Forgot Password link in the mobile app, or use the Forgot Password link within the Web App

I am unable to see my inspection after logging into the mobile app

Contact your company administrator or Support to be assigned to the inspection

I need to make changes to the questions on my inspection

Contact support to add/remove questions or answers, change question or room order, add photo/comment requirements, or add defaults

How do I view Inspection Reporting?

View the Related Resource for Enterprise Reporting


Related Resources

Enterprise Reporting


For more information about the SightPlan platform, please visit our Knowledge Base Articles. Should you need additional support, please don't hesitate to contact the Help Team at help@sightplan.com.

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