Signing Up
Signing up with SMRT Operations Manager as a user requires an invitation from your on-site administrator. Before proceeding, please be sure to check with your Property Manager or Admin that you have been added to the on-site team.
NOTE: This article is for members of property teams not utilizing SSO and not residents.
Accepting Your Invitation
When invited to the property, you will receive a text message that reads:
"You've been invited to join the {Property Name} property on SMRT Operations Manager! Click the link below to sign up: {link}"
When navigating to the link provided, please check the following areas and add the information required:
First & Last Name
Title
Mobile Number
Enter a UserName
Enter a Password
Once you've completed signing up, your account will be complete. From there, you can use the web or the SMRT Operations Manager Mobile app to sign in.
Troubleshooting:
Single-Sign-On (SSO)
Many companies are utilizing SSO for authentication and their I.T. team may be in charge of assigning their employees to their respective properties. Therefore, you may need to check with your company's I.T. team to make sure everything has been processed.
Residents
If your property utilizes our Engage product, your residents will be invited to the ResidentService.com online portal and Resident App mobile applications.
If you run into any issues during this process, please feel free to reach out to our Help Team. We're here to help!