With RealPage Integration, SMRT Operations Manager will be pulling Resident and Unit Information from RealPage, and importing it into SightPlan. This pull of information will happen each day at midnight, and resident changes made in RealPage will be reflected automatically in SMRT Operations Manager within 24 hours. In addition to the pull of information from RealPage, we will also be exporting resident work order information back into RealPage. Moving forward, all resident-reported tasks created in SMRT Operations Manager (i.e. from the SightPlan Resident Portal, Answering Service, etc.) are to be imported into SightPlan. You can then manage your resident tasks in SightPlan, per usual, and once it is completed in SMRT Operations Manager, it would then be exported back into RealPage.
It’s important to note that all tasks need to be managed within SMRT Operations Manager, and the results will be exported back into RealPage.
By enabling this integration, the management of residents in SMRT Operations Manager is going to be limited, and any changes to contact information, or the ability to add residents, will need to be done in RealPage.
To complete the RealPage integration, there are a few steps which we have listed below that will need to be completed:
To subscribe your properties to SMRT Operations Manager, please navigate to OneSite Central > Administration > RealPage Exchange > Marketplace.
Find SightPlan in the list of AppPartners.
Click on Select next to SMRT Operations Manager.
Check the properties you wish to subscribe.
Click Subscribe to Service.
Complete your contact information in the bottom left corner, then check the box ‘I Accept’ to accept the "Terms of Use".
That’s it! Your Subscription request has now been submitted to the SMRT Operations Manager team for approval. Once Approved, the Implementation Team will be able to complete the integration and update the site team once it is completed.
Frequently Asked Questions
What tasks are exported to RealPage?
With the Bi-Directional Integration, SMRT Operations Manager will export all tasks in the Maintenance Work Space back to RealPage, as long as they are assigned to a Building, Unit, or Common Area.
Can I close work orders in RealPage?
Currently, we do not support the ability for work orders to be completed in RealPage and update in SMRT Operations Manager. With the bi-directional integration, work orders will need to be completed in SMRT Operations Manager, which in turn will update in RealPage within 5 minutes.
Can I update the Resident's phone numbers in SMRT Operations Manager?
With the integration in place, we will be updating resident information from RealPage every 24 hours. If you need to update more frequently, in the Resident Section, you can select the blue refresh button in the top right-hand corner.
Related Resources
For more information about the SMRT Operations Manager platform, please visit our Knowledge Base Articles. Should you need additional support, please don't hesitate to contact the Help Team.