With the MRI Integration, SMRT Operations Manager will be pulling Resident and Unit Information from MRI, and importing it into SMRT Operations Manager. This pull of information will happen each day at midnight, and resident changes made in MRI will be reflected automatically in SMRT Operations Manager within 24 hours. In addition to the pull of information from MRI, we will also be exporting resident work order information back into RealPage. Moving forward, all resident-reported tasks created in SMRT Operations Manager (i.e. from the SightPlan Resident Portal, Answering Service, etc.) are to be imported into SMRT Operations Manager. You can then manage your resident tasks in SightPlan, per usual, and once it is completed in SMRT Operations Manager, it would then be exported back into MRI.
It’s important to note that all tasks need to be managed within SMRT Operations Manager, and the results will be exported back into MRI.
By enabling this integration, the management of residents in SMRT Operations Manager is going to be limited, and any changes to contact information, or the ability to add residents, will need to be done in MRI.
To complete the MRI integration, SMRT Operations Manager will need to collect the following data:
Property ID
Username
API URL
Database Version (We support 4.5, 10.1, and 10.2)
Database Name
Once created, email these credentials to our help team and reference the Organization and Site that they would like to enable. With that, the Implementation Team will be able to complete the integration and update the site team once it is completed.
Frequently Asked Questions
What tasks are exported to MRI?
With the Bi-Directional Integration, SMRT Operations Manager will export all tasks in the Maintenance Work Space back to MRI.
Can I close work orders in MRI?
Currently, we do not support the ability for work orders to be completed in MRI, and update in SMRT Operations Manager. With the bi-directional integration, work orders will need to be completed in SMRT Operations Manager, which in turn will update in MRI within 5 minutes.
Can I update the Resident's phone numbers in SMRT Operations Manager?
With the integration in place, we will be updating resident information from MRI every 24 hours. If you need to update more frequently, in the Resident Section, you can select the blue refresh button in the top right-hand corner.
Related Resources
For more information about the SMRT Operations Manager platform, please visit our Knowledge Base Articles. Should you need additional support, please don't hesitate to contact the Help Team.