Who do I contact for support?
Support will continue to function the same way until further notice. You can find more support information within help.sightplan.com and can reach our support team by emailing firstname.lastname@example.org, chatting with us in the bottom right corner of your product, or calling us at 407-459-7866.
Will my daily experience within the platform be impacted?
No, your daily user experience will remain the same for now. You may see some branding updates within the platform in the coming months but there will be no functional differences. As always though, stay tuned for exciting feature updates!
Where can I learn more about how our solutions work with SmartRent’s products?
Please visit smartrent.com and reach out to your Account Manager for more information.
Where should I go with questions about the Engage Resident app?
SmartRent is in the process of building a streamlined resident app to enhance the living experience even further. In the meantime, please email or direct your residents to email@example.com or visit residentservice.com.
How do I get my invoices or who do I reach out to with billing related questions?
Please email firstname.lastname@example.org and they will be happy to assist you with any billing related questions.
How can I set up a new community?
With SmartRent's acquisition of SightPlan, we have made some changes to our policies and procedures. One of the changes we have implemented is the requirement for clients to sign a DocuSign for adding additional properties.
While it's true that you didn't have to sign such agreements in previous years, this new requirement aligns with our commitment to providing transparency. By having clients like you sign agreements, we can maintain a clear record of the mutual understanding and agreement between SmartRent and our valued clients.
Please reach out to your Account Manager for more information.